Introduction to the Communication unit
Defined: Effective communication
-went over 5 poor listening styles
-discussed what it takes to be a good (ACTIVE) listener
-Listen with EYES, EARS and HEART
-Stand in their shoes (be EMPATHETIC)
-Mirror - Reflect back how they feel and what they say (in your own words)
Took several Emotional Intelligence quizzes:
http://greatergood.berkeley.edu/ei_quiz/ and
http://kgajos.eecs.harvard.edu/mite/
